Refund policy
Effective July 29, 2026.
We work at a fixed price per service. This policy explains what happens if something is cancelled or does not come out as agreed.
1. Before we begin
If you cancel before we start working, you get 100 percent of your payment back, no questions asked.
2. Work already started
If you cancel with work in progress, we bill only the portion actually completed and refund the rest. We hand over whatever is finished at that point.
3. Jobs of one thousand dollars or more
These are billed in two parts: half to begin and half on delivery.
If the job is cancelled after the first payment and before delivery, the rule in point 2 applies to that first half.
4. The assessment
The digital records assessment is credited in full if you hire any of the packages within 60 days.
5. If something did not come out as agreed
Tell us within 14 days of delivery and we correct it at no charge. If we cannot deliver what was agreed in writing, we refund that service.
We do not refund for scope changes requested after delivery: those are quoted separately.
6. How refunds are issued
Through the same payment method, within 10 business days of the refund being approved.
The English version of this document is the governing version. The Spanish translation is provided as a courtesy.